Review our most popular questions before you call and save time.
Payment Methods: Purchase Order or Credit Card
Purchase orders may be acceptable, but they must be for orders that exceed $200.
Orders less than $200 require a credit card. You may place an order on our site or by calling us.
Faxed or mailed orders are not processed without prior phone contact.
Returns must be authorized by phone. Unauthorized returns will not be processed. Stock items are subject to
a $10 return charge and a 25% restocking fee. Small stock orders under $40 are just subject to a 10%
restocking fee. Custom items may not be returned. Defective, shipping damaged or misprinted items will be
replaced. See our terms
for more detail.
We do not offer print catalogs. All orders must be placed via our web sites or over the phone.
Shipping and Ship Dates
Most orders are processed in the same day. Turn around times or
expected ship dates do not include the time it takes for shipment
to reach you. For FastShip items, we offer same day shipping as
long as orders are received by 3:00 pm EST on a work day. FastShip
orders after 3:00 pm EST or on the weekend are shipped on the next work
day. Because FastShip orders go right into shipping, they cannot be
cancelled. FastShip items are marked with this symbol:
SmartSign.com sells direct to the public and currently offers only one discounted price.
All pricing is displayed on the website. If you need quantities larger than our published prices, please call or email us.