Size: 6" x 8"Material Type: Indoor Engraved Plastic Verified Purchase
MySafetySign won't stand behind their product! Sign smudged!
I have ordered many different signs from this company, recommended them many times to friends and neighbors and previously had a great experience, until now.
One of my indoor engraved plastic signs became delaminated & smudged. Adhesive got on the sign and when I recently tried to remove it with alcohol, the sign smudged. The sign is indoors so I had no expectation that sign durability would be an issue. The sign looks terrible but they denied my request because it was purchased over a year ago. This was a problem this week for us, not last year.
I sent several emails and received no response so I finally called them yesterday. I explained what happened and sent in a photo; my request for a replacement sign was refused the same day.
It's crazy how one bad experience can wipe out all the good.....I am a repeat customer with another order in my cart and they wouldn't work with me. Instead they offered a 10% discount....the same discount they were offering on their website anyway. It was insulting.
I am disappointed I had to write this review, but they still have a chance to keep me as a customer. I valued them as a small business and took it for granted they valued me as a customer. I hope this review results in something positive; all they have to do is acknowledge what happened and stand behind their product.
Please look at the photo...it is worth 1000 words.
MySafetySign won't stand behind their product! Sign smudged!
By: Kevin
I have ordered many different signs from this company, recommended them many times to friends and neighbors and previously had a great experience, until now.
One of my indoor engraved plastic signs became delaminated & smudged. Adhesive got on the sign and when I recently tried to remove it with alcohol, the sign smudged. The sign is indoors so I had no expectation that sign durability would be an issue. The sign looks terrible but they denied my request because it was purchased over a year ago. This was a problem this week for us, not last year.
I sent several emails and received no response so I finally called them yesterday. I explained what happened and sent in a photo; my request for a replacement sign was refused the same day.
It's crazy how one bad experience can wipe out all the good.....I am a repeat customer with another order in my cart and they wouldn't work with me. Instead they offered a 10% discount....the same discount they were offering on their website anyway. It was insulting.
I am disappointed I had to write this review, but they still have a chance to keep me as a customer. I valued them as a small business and took it for granted they valued me as a customer. I hope this review results in something positive; all they have to do is acknowledge what happened and stand behind their product.
Please look at the photo...it is worth 1000 words.
Victoria
Mar 04, 2024
Size: 6" x 8"Material Type: Indoor Engraved Plastic Verified Purchase
Excellent product, excellent customer service
Excellent product, excellent customer service.
Tom
Jan 31, 2023
Size: 6" x 8"Material Type: Indoor Engraved Plastic Verified Purchase
Speedy design and quick Delivery!
The staff was very helpful to customize the sign I needed for the space. They were also quick to deliver. Very happy with my signage.
joseph
Jan 24, 2023
Size: 6" x 8"Material Type: Indoor Engraved Plastic Verified Purchase
Another great sign
Just as I had expected.
Jerry
Dec 29, 2022
Size: 6" x 8"Material Type: Indoor Engraved Plastic Verified Purchase
Size: 6" x 8" Material Type: Indoor Engraved Plastic Verified PurchaseMySafetySign won't stand behind their product! Sign smudged!
I have ordered many different signs from this company, recommended them many times to friends and neighbors and previously had a great experience, until now. One of my indoor engraved plastic signs became delaminated & smudged. Adhesive got on the sign and when I recently tried to remove it with alcohol, the sign smudged. The sign is indoors so I had no expectation that sign durability would be an issue. The sign looks terrible but they denied my request because it was purchased over a year ago. This was a problem this week for us, not last year. I sent several emails and received no response so I finally called them yesterday. I explained what happened and sent in a photo; my request for a replacement sign was refused the same day. It's crazy how one bad experience can wipe out all the good.....I am a repeat customer with another order in my cart and they wouldn't work with me. Instead they offered a 10% discount....the same discount they were offering on their website anyway. It was insulting. I am disappointed I had to write this review, but they still have a chance to keep me as a customer. I valued them as a small business and took it for granted they valued me as a customer. I hope this review results in something positive; all they have to do is acknowledge what happened and stand behind their product. Please look at the photo...it is worth 1000 words.