Size: 0" x 0"Material Type: WaterHog™ Squares Classic Mat Verified Purchase
Samples are great, poor customer service
In theory this seems like a great idea get several samples see what you really want, the samples came great I picked a color and want to place my order. Your site said I'll be credited for the samples when I order. It's a small amount of money but if you're advertising you'll get that back, make the process easy. I tried to call sat on hold while the phone rang for a minute before hanging up, saw they have a chat, great. Got in the chat, Steve: hold on let me check on that ... yes we will reimburse you. Me: Ok how does this happen when I order or will I get a credit on my credit card? Steve: When you order. Me: Ok how do I get this discount when I order? Steve: We'll have to contact you, what's your name and phone number.
WHAT!! This is stuff you should know if you're interacting with customers, come on. The conversation should have been how do I get the discount. Oh, you just have to put this promo code in as you place your order, or put the directions right on your site! Instead it was like pulling teeth to get information and in the end I didn't get the real information. XpressMats just lost a $570 sale with the good probability to make another $375 order after I got the first mat. If Steve could have given me an answer or if I would have gotten a call within an hour I would have purchased, poor customer service lost this sale. Plenty of companies sell WaterHog mats.
SmartSign: We're very sorry for the experience you had. Our office is closed on weekends so we apologize if no one answered then. We understand you were frustrated with the representative's response. We will make sure to notify our team of this.
If you place a new order for mats, you can send us the order number and we would rebate the cost you paid for these samples and we would send a revised invoice from there. If you have any other questions feel free to reach out.
Aurora
Dec 29, 2022
Size: 0" x 0"Material Type: WaterHog™ Classic Mat Verified Purchase
Sampling
Sent promptly! Great quality materials.
michelle
Dec 03, 2021
Size: 0" x 0"Material Type: WaterHog™ Classic Mat Verified Purchase
If you can't decide on color- order the sample!
Will definitely order outdoor mat after hoopla of
Christmas! The two samples I ordered gave me the
Ability to choose the Perfect color.
Also to feel the texture of top as well as the backing.
Tammy
Aug 15, 2019
Size: 0" x 0"Material Type: WaterHog™ Classic Mat Verified Purchase
As Expected
Very Nice Rug. Thank you
Lori
Jun 06, 2019
Size: 0" x 0"Material Type: WaterHog™ Classic Mat Verified Purchase
Size: 0" x 0" Material Type: WaterHog™ Squares Classic Mat Verified PurchaseSamples are great, poor customer service
In theory this seems like a great idea get several samples see what you really want, the samples came great I picked a color and want to place my order. Your site said I'll be credited for the samples when I order. It's a small amount of money but if you're advertising you'll get that back, make the process easy. I tried to call sat on hold while the phone rang for a minute before hanging up, saw they have a chat, great. Got in the chat, Steve: hold on let me check on that ... yes we will reimburse you. Me: Ok how does this happen when I order or will I get a credit on my credit card? Steve: When you order. Me: Ok how do I get this discount when I order? Steve: We'll have to contact you, what's your name and phone number. WHAT!! This is stuff you should know if you're interacting with customers, come on. The conversation should have been how do I get the discount. Oh, you just have to put this promo code in as you place your order, or put the directions right on your site! Instead it was like pulling teeth to get information and in the end I didn't get the real information. XpressMats just lost a $570 sale with the good probability to make another $375 order after I got the first mat. If Steve could have given me an answer or if I would have gotten a call within an hour I would have purchased, poor customer service lost this sale. Plenty of companies sell WaterHog mats.